Refund and Returns Policy
Returns – Your Satisfaction Is Our Priority
If, for any reason, you are not satisfied with your order(s) please contact our Customer Service department at [email protected] and let us know how we can better support your need for quality training.
Claims Procedure:
Claims for books damaged in shipment, shortages, or defective books must be made through our customer service department within 10 days after receipt of order. Please email [email protected].
Return Policy for Printed Products:
Printed products may be returned for credit within 9 months of the invoice date for 100% credit. After 9 months of the invoice date no credit will be issued. Credit will be allowed only for printed products returned in new, salable condition.
Return Policy for Digital Products:
Product Return Instructions:
- Go to My Account page and select the “Orders.”
- Select the order you wish to return, and click “Request Return” button.
- Indicate which item(s) you want to return, and submit the request.
- Our team will review your request and, if approved, you will receive a Refund Request Accept email.
- Carefully package the item(s) and include the return authorization email along with your own return/chargeback paperwork, if needed. The order number must be listed on the shipping label of each carton. Failure to include this information may delay the processing of your return.
Return shipping charges must be prepaid.
Ship the item to the following address:
ATTN: USA Book Returns
American Technical Publishers
1155 West 175th Street
Homewood, IL 60430
